- What if I have never ordered - How do I get started?
Creating an account is easy. Just go to www.floorplanonline.com/williampitt
to learn more and take a tour of the great features and benefits. Click Get Started at the bottom to create your account today. Please
note, it is important that you register through this link in order to add an account under the William Pitt corporate account.
- How do I edit the tour?
There are many edit tools at your disposal to edit the tour, including the flyer, the floor plan, the Virtual WalkThru™ Video Tour, the map
placement and more! Just login, select Manage Orders and then click on the link under Tour Editor (the link will
say NA, Ready for Review, Corrections in Progress or Approved, depending on the status of the Order). Select the tour component
you would like to edit. Please note - All changes you make are immediate EXECPT for changes to the floor plan, which require the
FloorPlanOnline Production department to edit the source floor plan file. Any changes to the floor plan will show as red, which is
simply an easy way for Production to see the changes. The final edits will all be in a consistent color and text font.
Click here to view the Online Training video to learn
more about how to edit tours and use your great account features.
- Where are my virtual tour links & other Marketing Tools?
Your virtual tour links, and other marketing materials, are all accessible from your account. We also email you this information.
Just login, select Manage Orders, then click the view link under Marketing Materials. Here you can see the branded links
(has company and agent info on the tour) and unbranded links (has FloorPlanOnline info on it and is required for linking the tour to
the MLS), you can download the photos, floor plans and even the whole tour to your computer. You can use the burn to CD feature to burn
the tour to CDs for a few cents per CD. These are great for open houses, neighborhood marketing and closing gifts to the seller and buyer!
Just click the Save Tour to PC/Burn CD button and save the master copy to your computer. If you would like to include multiple tours on one
CD using third party CD burning software (like Sonic RecordNow!), select the Download Executable Copy. This will compact the tour info
into an icon that can then be combined with other tours onto one CD.
- How do I download the photos to my computer?
The photos and floor plan files can be downloaded and saved to your computer. Just login to your account, select the view link under
Marketing Materials for the listing in question, and click on the Download Photos button for web viewing, or if you want larger sized
photos, select the Download Hi Resolution Photo button. You will either see a series of photos or a link to a "zip" file, as shown below.
Just click the link, select "Open" and it will then open up a window to extract the files.
Just click on the link on the left hand side that says "Extract all files" and go through the steps of saving the files on your computer.
We suggest you make a new folder and call it the street name or order ID so you can organize your files for each listing.
Put the new folder under your My Pictures folder so it is easy to find. Just click the browse button and then find the My Pictures folder,
click on the Make New Folder button and name the folder. Then extract the files to your computer.
- Why is my tour not linked anywhere?
Your tour may not be linked due to several reasons:
- The tour does not have a valid MLS number, so it can't be linked. To update the tour with a valid MLS, login, go to Manage Orders, click the link under Tour Editor, select Edit Property Details,then update the Listing # field with the MLS number. Click save at the bottom.
- Your linking profile is empty, so you haven't asked us to link the tour. In order to add linking details, click on the link Change Linking Details on the right hand side of your FloorPlanOnline account.
- You need to link the tour yourself. Read one of the other linking FAQs on how to link the tour.
- How do I link the tour to William Pitt?
Once you approve your virtual tour, FloorPlanOnline will send you an email with the branded and unbranded virtual tour links.
Note, you can also see your links by logging into www.floorplanonline.com,
select Manage Orders, and then click the View link under Marketing Materials for the tour in question.
To add the virtual tour link to the William Pitt website, right mouse click on either BRANDED tour links in the FloorPlanOnline
email and select Copy Shortcut. You want the Branded link since this contains your contact information,
logo and photo (if you uploaded it).
Next, log into the William Pitt corporate resource center and navigate into the Internet Data Entry section. Select to modify existing
listing and click continue. From the list of your properties select the appropriate one and click the modify link. Once on the modify
listing page, scroll down to the "Floor Plan Url" and paste or type the full url into the box. Please make sure you include the 'http://'
in the url. Once the url has been entered click the save button to complete the process.
- How do I link the tour to the MLS?
FloorPlanOnline has automated linking for the MLSs shown under Change Linking Details within your account.
TriangleMLS is one MLS where FloorPlanOnline links your tour automatically! Just select this MLS as part
of your profile, and make sure on each order that the box is checked for the MLS and the MLS number is in
the field to the right. If your MLS is not shown, linking the tour to the MLS is the responsibility of the agent.
How to link to the MLS.
Most MLS associations require the agent to add the virtual tour to their listing. Once you approve your virtual tour,
FloorPlanOnline will send you an email with the branded and unbranded virtual tour links. To begin, right mouse click on
the UNBRANDED link (Direct Unbranded Website Link - accepted by most MLS associations), then select Copy Shortcut. You
will now go into the MLS and Paste (right mouse click, and then Paste) the link into the virtual tour (or media) field
on the edit/manage listing function of your MLS website. If you encounter a problem, please review the online MLS Help
menu or contact your local MLS Tech Support line for assistance.
- How do I link the tour to Realtor.com?
It is easy! Just make sure you checked the box to link to Realtor.com as part of your linking profile
(click on Change Linking Details on the right hand side of your account). As you place each order, make sure that
Realtor.com box is checked. FloorPlanOnline does all the rest. We will put your branded tour on Realtor.com when you approve your tour.
Therefore, it is important that you approve the tour! Linking to Realtor.com is FREE for Realtor.com Enhanced Showcase
members (which means you pay them a fee for additional functionality). If you are not a Showcase member, linking to Realtor.com is
$20 per tour. If the MLS number changes, we can relink the tour at no additional cost.
- How do I link the tour or my Featured Listing Page to my personal websites?
Many website providers allow agents to post virtual tour links or other links to web pages using their edit type function.
You can access your virtual tour links and the Featured Listing page by going to Manage Orders, then click the view link under
Marketing Materials. If you need HTML code, please see the email we send you when a tour is approved. You can edit the tour link as
needed within the HTML code. Call or email us if you need help.
- What if I need Help?
We are here to help! Just call us at 866-810-3816, option 3 for Customer Care, or email us at orders@floorplanonline.com.
Customer Care hours are 8 am to 8 pm Eastern Standard Time, Monday through Friday. On Weekends, please email us and we will respond as soon as
possible. If for some reason you get our voicemail box, or if you are sending an email, please provide your name, order ID and describe the
problem or issue you need help with. Many times, we can fix the issue just by your communication.
- More FAQ's from FloorPlanOnline?
Click here to see an expanded list of FAQs on the FloorPlanOnline.com website.
- What if I already have photos - can I use them in a FloorPlanOnline tour?
Absolutely! If you have photos you or someone else took, you can easily create a Photo Tour using the Basic service level
(meaning you supply us with the photos) and we will create a low cost virtual tour complete with the Virtual WalkThru™ Video Tour.
Just upload the photos at the time you place the order, or login, go to Manage Orders, and select the link under Uploaded Files to
upload photos. Or, you can select the Plus service for the Interactive FloorPlan Tour and have one of our authorized service
providers complete the floor plan for you. Just select FloorPlan for the part you want us to complete. As always, the option for
what suits you and your listing is available for any order.
|
